SHIPPING & RETURNS

Shipping

We deliver Monday to Friday excluding public holidays

US Shipping Costs

- Standard Delivery 2 - 3 business days – $0
- Next day standard – order before 4.00pm PST – $7 - Next day pre noon – order before 4.00pm PST – $12
- Saturday before 12 noon– order before 4.00pm PST – $20
- Collect in store – shop online and we will contact you once your order is ready – Free

Europe Shipping Costs

- Next day – order before 4pm PST – $22

We ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Holland, Norway, Switzerland.

Please note the next day service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping in the US and Europe, please contact us on +1 323 123 4567 or shipping@srstudio.com.

Returns

When you place an order with us on srstudio.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance please contact us on +44 20 7501 1122 or clientservices@srstudio.com.

To arrange a return online:

- Please log in to My Account at srstudio.com and click on ‘Orders'. You will see the Return option against orders purchased within 14 days.
- Enclose the returns form with the item(s) you wish to return in the original box.
- Attach the returns label provided to the outside of the box.
- Your item will be collected on your requested day.

To arrange a return with our Client Services team:

- Please fully complete the returns form below, including the order number.
- Enclose the returns form with the item(s) you wish to return in the original box.
- Attach the returns address label provided to the outside of the box.
- Call us on +44 (0)20 7501 1122 to arrange pick up.

For assistance, or to request an exchange, please contact us on +44 (0)20 7501 1122 or clientservices@srstudio.com.

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.

vb online
Carousel Ltd Distribution Centre
Unit 14a
Upperfield Road
Sittingbourne,
Kent
ME10 3UP

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.

Leatherwear

Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by letter to: Notice of Contract Cancellation, vb online Carousel Ltd Distribution Centre Unit 14a, Upperfield Road, Sittingbourne, Kent ME10 3UP or by email to: clientservices@srstudio.com. You may also use the cancellation form, but it is not obligatory.

On receipt of your notice of contract cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Carousel Ltd Distribution Centre , Unit 14,a Upperfield Road, Sittingbourne, Kent ME10 3UP , and you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

For assistance please contact us on +44 2075 011 122 or clientservices@srstudio.com